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 Post subject: LDDb shop order question
PostPosted: 19 Nov 2014, 10:33 
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noob question placed an order 3 days ago on lddb.com shops still waiting for an invoice am i doing something wrong have msged seller on here and via email no response what do i do sorry if seems dumb
  
 
 Post subject: Re: lddb shop
PostPosted: 19 Nov 2014, 10:46 
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If I had bought something and didn't get any response from the seller within a week I'd leave negative feedback. You should wait til Monday, the seller may be busy with something but should be able to contact you during the weekend.
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 Post subject: Re: lddb shop
PostPosted: 19 Nov 2014, 10:49 
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thanks thats what i was thinking but iddb rules said i had 3 days to complete
  
 
 Post subject: Re: lddb shop
PostPosted: 19 Nov 2014, 11:06 
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gamesaddict2010 wrote:
thanks thats what i was thinking but iddb rules said i had 3 days to complete


This is written there to make sure people try to at least react/acknowledge but it happens that either the buyer or the seller have personal reasons (vacation, workload, etc.) that will delay response time.

If unsure, post a neutral feedback saying "No communication, transaction cancelled" and I will catch it and cancel the deal manually.
Worst case it stays as it is, best case seller comes back to like you can re-buy the same title and I can remove the neutral feedback.

Julien
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 Post subject: Re: lddb shop
PostPosted: 19 Nov 2014, 11:35 
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its ok will give it a couple of weeks as really want what i have ordered might seem daft to some but it and casualtys of war are 2 of my fave films am new to laserdisc ant even got a player yet but got a nice collection of discs
  
 
 Post subject: Re: LDDb shop order question
PostPosted: 20 Nov 2014, 00:47 
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did you check your email?
that's how it was for me.
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 Post subject: Re: LDDb shop order question
PostPosted: 20 Nov 2014, 11:11 
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been checking my email daily
  
 
 Post subject: Re: LDDb shop order question
PostPosted: 21 Nov 2014, 00:07 
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I had that problem several times, but the other way around.
Someone bought something from me, I sent them an invoice and an email...
and nothing happened anymore.
Make sure to check your spam folder, too!
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 Post subject: Re: LDDb shop order question
PostPosted: 25 Nov 2014, 10:58 
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so have left it over weekend and still no responce from seller have sent various emails and msgs via this forum if admin is still on can u pls cancell order
  
 
 Post subject: Re: LDDb shop order question
PostPosted: 25 Nov 2014, 16:07 
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also which seller is this, should this be posted so we know not to deal with or is the issue that the seller won't sell to the UK and is in another country???
which may also be an issue???
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 Post subject: Re: LDDb shop order question
PostPosted: 25 Nov 2014, 16:18 
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Hi,
it was me. And I found out what the problem was: I did not get an eMail with the order notification. So I could not answer because i did not know that gamesaddict2010 bought the discs. I have been in contact with some time before as he asked for shipping cost and I sent him a message with the info. Then I did get a reply, but no order. I have no idea how this happened. Only today when I got the neutral feedback, I checked my orders online. And there it was. I have apologized to gamesaddict2010 and hope that this case is solved amicably.
As everybody can see from my feedbacks, they are all positive. And I have regular buyers. This was really an exemption and unfortunate coincidence.
mongge
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 Post subject: Re: LDDb shop order question
PostPosted: 25 Nov 2014, 16:51 
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mongge wrote:
Hi,
it was me. And I found out what the problem was: I did not get an eMail with the order notification. So I could not answer because i did not know that gamesaddict2010 bought the discs. I have been in contact with some time before as he asked for shipping cost and I sent him a message with the info. Then I did get a reply, but no order. I have no idea how this happened. Only today when I got the neutral feedback, I checked my orders online. And there it was. I have apologized to gamesaddict2010 and hope that this case is solved amicably.
As everybody can see from my feedbacks, they are all positive. And I have regular buyers. This was really an exemption and unfortunate coincidence.
mongge


I'll vouch for that.
Purchased The Fugitive from you :thumbup:
Everything was :thumbup: :thumbup: :thumbup:
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 Post subject: Re: LDDb shop order question
PostPosted: 25 Nov 2014, 17:03 
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Thanks Kris! I really appreciate this!
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 Post subject: Re: LDDb shop order question
PostPosted: 26 Nov 2014, 06:03 
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mongge wrote:
And I found out what the problem was: I did not get an eMail with the order notification.


I get feedbacks like this these days... ISP are becoming a little paranoid about stand-alone mail servers that are not big names like GMail or Yahoo and quietly drop messages (Apple services emails do that, some Comcast, etc.) assuming it's SPAM without either informing the sender with an error message or the recipient with a "spam deleted".

Messages just vanish in the air and no one won't ever hear about them...

Problem is: I can't detect that :-(

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