sorry to hear about your misfortune.
can you show us pictures of you broken player and post the ebay link for the other player you didn't get.
how much did you pay for import duties package shipped by Pitney Bowes?
reason Pitney Bowes repacked your player was they want to ship a more lightweight package!
seller might have packed your player with a lot more packing materials making the total weight heavier, P-B removed packing materials to ship lightweight.
P-B saves money on shipping cost by removing packing materials and there you go player broke during shipping.
If seller sent you a player with different serial number and differnt manufacturer date, he clearly scammed you!
Seller sent you another player keeping the better player for him self, probably will jack up the price price next time he sells on eBay.
You should clearly sent him a friendly but disapointing message including pictures through ebay system.
If seller don't want to take responsility threaten him with Paypal.
If it doesn't work out with seller?
File a Paypal dispute about seller sacmming you and not sending the correct player also tell Paypal ebay repacked your player and it arrived broken to you!
If you get a full refund?
You will probably lose both shipping cost and duties, these costs will Pitney Bowes keep in their pockets.
I would never buy electronics on eBay if seller ships with eBay global shipping programme.
This is the biggest scam eBay has come up with!
I bet there are thousands of unhappy ebay customers receiving broken electronics shipped by sh*thole scammers Pitney Bowes.
some sellers on ebay doesn't understand ebay global shipping procedure when they ship overseas, if it's a delicate item it will mostly break in transit because ebay's packing staff repacked item removing protecting materials to ship lightweight saving money for Pitney Bowes.
you as a buyer on ebay still pay full shipping cost and duties through Pitney Bowes, then package is sent off to ebay packing station, their staff repacks your package making it moooooooooooooore lightweight to save money on shipping, P-B takes your duties and shipping cost putting them in their pockets!
This is how customers gets scammed by P-B!
Some sellers don't understand why their item broke during shipping, coz they are stubborn using ebay global shipping crap!
I wish you the best getting your problem resolved.