LaserDisc Database
https://forum.lddb.com/

DaDon issues. Feedback received. -> Issues solved
https://forum.lddb.com/viewtopic.php?f=10&t=2168		 Page 1 of 2
Author:  Guest [ 03 Jan 2013, 07:29 ]
Post subject:  DaDon issues. Feedback received. -> Issues solved
I purchased this item from DaDon http://www.ebay.com/itm/360526972101. It is listed as near mint for the disc and slight corner fold.

I got lots of emails from the seller prior to receiving the disc about how they double box and if there is any problem I can return the disc for a refund.

Well it arrived VERY well packaged and there was no shipping dammage. However when I managed to pull the disc out I wasn't presented with a near mint disc in my opinion.

The disc was filthy. Looks like it was handled by a bunch of sticky fingered 3rd graders. But that wasn't the worse part. I noticed a BB sized chip in the edge of the disc with sllight seperation of the seam and slight oxidiation on the A side near the chip. I played the disc and it did have rot for the first 10-30secs of the A side. Overall a good player but nothing near mint.

Should I just bite the bullet and complain to get a refund. I really don't want to loose money shipping it back and only getting refunded the cost of the disc.
I want this title in my collection but I keep going back in forth weather to complain or suck it up.

Just looking for a little advice..

Scott
Author:  Guest [ 03 Jan 2013, 08:03 ]
Post subject:  Re: DaDon issues. Feedback wanted.
Have you contacted DaDon? He is incredibly fair and reasonable and the first step would be to explain the issues to him. I've had a business and personal relationship with him for quite a few years and he is a VERY stand up guy :thumbup:
Author:  firehorse_44 [ 03 Jan 2013, 08:48 ]
Post subject:  Re: DaDon issues. Feedback wanted.
Totally unacceptable, especially for a person of repute such a Da Don.
Prudent to look at a platter to be certain clean for the most part.
Overlooking an obvious defect is of a little more concern.
Hold the seller to the fire.
Tell them your issue(s) and let them offer to make it right and give satisfaction as good customer service dictates.
If they make right, confidence is restored.
If they can not be bothered, then buyer beware..............
Please let us know how the issue is rectified .................
Author:  naiaru [ 03 Jan 2013, 09:25 ]
Post subject:  Re: DaDon issues. Feedback wanted.
Yeah, I agree. You should talk to DaDon about it. I don't think it's an issue to make a post about it on the forum, though make sure to post back if everything goes well (maybe edit it into the top as well).
Author:  Guest [ 03 Jan 2013, 10:40 ]
Post subject:  Re: DaDon issues. Feedback wanted.
My apologies if this seemed like an attack. It wasn't supposed to be. I am just wondering if I'm being just too nitpicky. I don't want to trouble them with my issues if they are non issues. The disc plays fine with the exception of the 10-30 sec of very minor rot. Again I just don't want to waste their time. By the sound of what everyone is saying I should contact them and at least let them know which I have. Thank you all.
Author:  signofzeta [ 03 Jan 2013, 11:46 ]
Post subject:  Re: DaDon issues. Feedback wanted.
Why are you talking to us about it?

Btw, fingerprints are easily cleaned. I'd just clean them and forget about them. The chip and the rot though...kind of sounds like the disc is junk.

Btw, LDs play from the center out, so if you have a chip on the outer edge causing visible oxidation AND rot at the beginning you have a disc with two defects. There is no such thing as "minor rot" IMO. However, many discs have tiny defects from the factory that are only seen at the beginning of a side. Not rot, but speckles or rolling drop outs. These are just an aspect of LD you have to deal with. Actual rot looks more like snow and is not really acceptable.
Author:  laserdisc_fan [ 03 Jan 2013, 12:41 ]
Post subject:  Re: DaDon issues. Feedback wanted.
The first misconception about DaDon is he checks discs for rot before shipping - he doesn't. I know this for a fact as I've been caught a number of times with rotted LDs purchased from him. If you don't ask him to check LDs he doesn't bother. Personally I check everything and on both sides myself BEFORE I ship to anyone as it avoids all this hassle. I also visually inspect the physical discs and clean them as appropriate or offer to remove any scratches if the buyer wants me to etc.

Whilst I have no doubt he will offer some form of compensation if you contact him, the issue is really why did he ship sub standard product out in the first place without checking. I guess this saves him time and time is money however this isn't doing his reputation any favours. His name just keeps cropping up again and again on this forum and rarely in a positive light.

I haven't bought from him in a while mainly because there are lots of other sellers who:
a) have much better stock.
b) verify discs automatically without being asked to.
c) ship promptly - one of the last orders I placed took forever because of them moving to a new location and they didn't have a machine to verify discs etc.
d) are more reliable at assessing rot - a disc is rotted or it isn't. Even some discs he test played and sent to me were unacceptable in my books as it was obvious they were rotted. He didn't seem to think so.
Author:  Guest [ 03 Jan 2013, 12:54 ]
Post subject:  Re: DaDon issues. Feedback wanted.
signofzeta wrote:
Why are you talking to us about it?


Just because I felt this was on the fence of a minor issue. IE not worthy of his time and was looking to the comunity to justify weather I should say anything or not.


signofzeta wrote:
Btw, fingerprints are easily cleaned. I'd just clean them and forget about them.


Yes I do agree fingerprints are a non issue, just surprising.

signofzeta wrote:
The chip and the rot though...kind of sounds like the disc is junk.


I was worried about the ballance of the disc but it plays just fine. Like I said the only minor distraction is the rot for the first 10-30 secs. Minimal disruption of the enjoyment of the disc This is why I posted. I've collected discs since '90 and have had some very bad rotters Not often and probably only around a half dozen or so in that timeframe.

In the end I took the quick advice that was given and contacted them. They are sending a replacement disc right away. The movie sucks so bad I guess they have plenty in stock :lol: . Anyway the reply was quick and they really are going beyond to make it right. Thank you all for the advice.

Update new disc shipped. Told me to keep the old disc. I will be donating it to my favorite charity the "American Classic Arcade Museum" for their laserdisc game collection. It will sit beside the copy of Joysticks that I had donated earlier on the wall above the exhibit of 9 laserdisc games they have.
Author:  Guest [ 03 Jan 2013, 19:15 ]
Post subject:  Re: DaDon issues. Feedback wanted.
1badv6 wrote:

Just because I felt this was on the fence of a minor issue. IE not worthy of his time and was looking to the comunity to justify weather I should say anything or not.


Not to be harsh but the prudent thing would've been to take it up with DaDon before taking it up with all of us. It's never the waste of a good sellers time to make contact regarding any questions or issues.
Thank you for posting a follow up noting that the problem is being resolved :thumbup: :thumbup:
Author:  rein-o [ 03 Jan 2013, 21:14 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
so did you contact him? what did he say?
i just received a CD from a seller and was upset about the 2 1/2 inch scratch that he didn't mention.
and i sent him a message right away, why wait if you are upset work it out with the seller.

i too alway test my discs, but i don't sell the volume most of the real LD sellers move. but they do offer refunds.
Author:  Guest [ 03 Jan 2013, 23:02 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
DaDon's Rare LaserDiscs Response:

DaDons was first contacted by e-mail at 1:45AM PST that there was several issues
with this used LaserDisc title Arcade. At 3:02AM PST we responded and offered
to ship a NEW Factory-Sealed LaserDisc at no extra-charge and to upgrade shipping
to Priority Mail. The no-charge replacement was sent today.

We did not require the client to return the LaserDisc or provide any proof
as we trust our clients. Further, we were not contacted prior to this post
and we were not even aware of this post until after 10AM by which time we had
already resolved to the clients satisfaction.

We ship between 200 and as high as 500 LaserDiscs per month from eBay
and our Website. Despite our best efforts at times there are issues
and we have always resolved in the clients favor with a minimum of
effort on their part. We have never claimed to be perfect nor have we
claimed to scan LaserDiscs for LaserRot. That being said, we
have scanned LaserDiscs for LaserRot when requested and we have always
replaced or provided a full-refund if a claim of LaserRot is made. In addition,
all shipments are fully insured against loss or damage.

On eBay where this LaserDisc was purchased we have had over 4,300
consecutive positive feedbacks over a period of 10 years.

DaDons Rare LaserDiscs eBay Feedback
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=dadons_rare_laserdiscs&ftab=AllFeedback

We are a Top Rated Plus Seller with a 5 star rating for 3 categories
and 4.95 for shipping time due to the fact that the majority of
shipments are by Media Mail.

We sincerely, apologize for this oversight on our part and believe
that we have fully resolved this matter to the clients favor and satisfaction
within a matter of hours.

Thank you for all of your comments and a Happy New Year to all !!!

Grazie,

DaDon
Author:  rein-o [ 03 Jan 2013, 23:09 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
happy new year dadon :thumbup:
Author:  naiaru [ 04 Jan 2013, 00:00 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
dadon wrote:
we responded and offered to ship a NEW Factory-Sealed LaserDisc at no extra-charge and to upgrade shipping
to Priority Mail. The no-charge replacement was sent today.

We did not require the client to return the LaserDisc or provide any proof
as we trust our clients.

Wow, that's really nice of you guys.
Author:  Guest [ 04 Jan 2013, 02:20 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
naiaru wrote:
dadon wrote:
we responded and offered to ship a NEW Factory-Sealed LaserDisc at no extra-charge and to upgrade shipping
to Priority Mail. The no-charge replacement was sent today.

We did not require the client to return the LaserDisc or provide any proof
as we trust our clients.

Wow, that's really nice of you guys.


Knowing him as well as I do I'm not surprised. That's the way DaDon rolls :thumbup: :thumbup:
Author:  rein-o [ 04 Jan 2013, 04:48 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
:lol:

but getting back to the start, why didn't he just contact dadon first? why do buyers have to ask questions.
if they receive something and don't like it then contact the seller will work it out?
Author:  firehorse_44 [ 04 Jan 2013, 05:06 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
Just a shot in the dark here -

The buyer asked the forum how to proceed because they were unsure if they should make an issue out of their concerns.
I don't believe he should be accused of attacks at Da Don's for asking advice.
No entity is above reproach for a substandard product........

I hope any current or future Forum members are not edgy about asking questions knowing possibly they may be chastised for it by other members here.......
Author:  naiaru [ 04 Jan 2013, 05:12 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
firehorse_44 wrote:
Just a shot in the dark here -

The buyer asked the forum how to proceed because they were unsure if they should make an issue out of their concerns.
I don't believe he should be accused of attacks at Da Don's for asking advice.
No entity is above reproach for a substandard product........

I hope any current or future Forum members are not edgy about asking questions knowing possibly they may be chastised for it by other members here.......

Yeah, I gotta agree with this.
Author:  rein-o [ 04 Jan 2013, 05:22 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
i totally understand that he was asking about advice, but from his original post he was unhappy with the chip
and rot issues and if you are pretty sure that you don't like what you received you have to contact the seller
and since it's dadon or anyone here we are willing to work it out someway.

it's just that sellers like to help out sometimes.

i don't think anybody should be scared to post here to ask questions, but at least talk to the seller first. :thumbup:
Author:  firehorse_44 [ 04 Jan 2013, 05:27 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
rein-o,
It does seem that is what he was asking advice about !?!
The guy got a bad egg and was unsure how to proceed.
He did not know if he should take it in the shorts or contact the Dealer......

Did not take long for the wolf pack to pounce I noticed .............

Thus my previous post........
Author:  rein-o [ 04 Jan 2013, 05:32 ]
Post subject:  Re: DaDon issues. Feedback received. Issues being resolved
i would like to sit on the sofa and watch LDs that i picked up but i'm too busy matting and framing some art
and typing away like a lunatic :):)

yes i did notice that the pack did a major pounce, but it was funny how fast it was done.

asking advice is always fine, i have nothing wrong with that at all. :thumbup:
my only thing is that if you are buying something from someone who posts that they offer returns,refunds etc.
work it out and see what they offer.

the CD i just bought was a 5 dollar CD and shipping was 5 dollars, it had a scratch, the seller
offered returns but it wouldn't be worth it for me to return a 5 dollar CD if i only get back 5.

so he said keep it and he's going to refund me, i'm happy since it was not the condition he sold it as
and he's making good. and i'm happy.
Page 1 of 2 All times are UTC [ DST ]
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group
http://www.phpbb.com/