I'm ticked off. I just had my first crummy experience as a seller on this site. I will not name the jerk in question, nor will I go into details on the transaction. But it has soured me on the whole thing. My discs are cheap, I'm easy to deal with, I'm polite, and all I got was grief and rudeness. I'm thinking of closing my shop and throwing the remaining discs in the trash. Why should I go to the trouble of preserving them if all I get is crap and hassle and a few lousy bucks? Grrrr!
--Ed Sikov, NYC

The thing that you have to remember when dealing with customers of any form is that sometimes people are just jerks. I find that the majority of people are pleasant but there's always a few that will just never be happy, all you can do with them is try to provide excellent customer service and then vent about them behind their backs

Hopefully you've had plenty of good transactions and ones like this are far and few between, but whatever you do don't drop everything in the bin.

A sane response. (slap!) Thanks! I needed that!
--Ed

Indeed, don't let one bad apple spoil the bunch.

One thing that can help you if it is overseas is insure everything. Heck, I even insure stuff over a x amout wherever I sell. Then if the person complains and they want their money back you can make an attempt. I dont know your situation but most of the issues I have had are non receipt. Most of the time I just refund because I live by a very poor place when it comes to mail. Bell California loses more stuff the I could count. Regardless, dont let it bug you. You know you provide a decent service and do your best. If someone cant accept that, just forget them and move forward, though if you want to chuck all your stuff, you can send it to us Lol, or burn it and make our stuff worth more Keep the faith!

Take it in stride brother !
It can be frustrating but just move on like others have posted.
Steps along the way is all it is.
Stiff upper lip to coin a phrase.....
Don't let them get ya down !

Yeah, you are all right - I would be lousy in customer relations. I'd lose my temper at the first complaint, and by the end of the first day I'd be out of a job. My dual careers have freed me from this kind of thing for the most part: as a writer I've deal with appreciative editors who don't snipe at me, and as a professor I set the rules and when students complain I basically tell them to go f*** themselves because they have a high school degree while I have a Ph.D. and a Ph.D. trumps a high school degree so exactly who is going to take their objections seriously? I've had a lucky life.