Would need to see the style of packaging to get a better idea. LP mailers on their own are pretty hopeless at protecting laserdiscs as they are too slim and offer almost no compression protection or drop protection. The mailer may look fine still from the outside even though the disc is cracked.
Either way you are quite within your rights to ship it back and get a full refund.
If it was a domestic US purchase shipping back is cheap so not really an issue.
For international orders the return shipping + mandatory tracking service can easily end up costing more than the price of the disc. I've a pile of crackers.......almost all shipped to me from US sellers.
