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Post subject: Re: DADC Terre Haute... how for so long??? Posted: 12 Jan 2016, 04:24 |
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Joined: 07 Aug 2002, 23:37 Posts: 4551 Location: Tokyo Has thanked: 295 times Been thanked: 1147 times
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je280 wrote: It also appears that initially if a faulty disc was returned to a retailer it would be swapped for another but as it went on for so long that latterly most customers wanted another title as the DADC plant was gaining a reputation for pressing "bad" discs. That would be "initially". When my Lost Highway (1997) [ID3946PG] and Game, The (1997) [ID4260PG] started dying less after only 1~2 years after initial purchase, I contacted SONY for replacement and/or refund around mid-1999. The answer was "Sorry, we're out of the LD business. All inventory has been scrapped. We do not cover defects on terminated businesses. Sorry about that." Each imported title cost me around 350 FRF at that time. That's around US$60 or $74 after correcting for inflation/forex in today's dollar. I was really happy. Julien
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je280
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Post subject: Re: DADC Terre Haute... how for so long??? Posted: 12 Jan 2016, 13:31 |
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Joined: 13 Sep 2012, 23:14 Posts: 1199 Location: United Kingdom Has thanked: 265 times Been thanked: 259 times
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admin wrote: started dying less after only 1~2 years after initial purchase, I contacted SONY for replacement and/or refund around mid-1999.
The answer was "Sorry, we're out of the LD business. All inventory has been scrapped. We do not cover defects on terminated businesses. Sorry about that."
Julien Great customer service from Sony then, that really is pretty shoddy. So it looks like LD production stopped in August/September (or perhaps October?) '98 at Sony DADC US & their attitude, less than a year or so after they quit the format was basically tough luck?!? Did they not even offer you vouchers against future purchases or perhaps an offer of another item or items to the purchase price? That would have been at least a gesture to some sort of customer support or service, again pretty shoddy all round & that was from the mighty Sony Corporation of America. That sort of sums up the info I got back regarding Sony at Terre Haute. It appears that as long as the production lines were running & the goods (whatever they may be) went out the door then that was it, they apparently felt that their job was done with very little regard given to the quality of the final product. There were various issues at the plant including what appears to be quite a high turnover of staff & many managers having little or only the most basic technical knowledge regarding the LD production process (or more to the point little knowledge of the problems inherent in the LD production process) which did not help. It also looks like the US plants LD manufacturing process at Terre Haute was different from that used at Sony Austria & Japan (both the aforementioned plants did consistently produce good LDs) so little advice could be offered from them apparently. It was an ongoing problem for years, not months, so surely a solution could have been found or did they really not care that much - being a major corporation one would think the standards would have been higher though. Thanks for the very helpful input & also blam1 for the THX certification info as I was pretty sure there were final product requirements involved & I did not know anything about the THX test signal, interesting stuff .
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