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 Post subject: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 05 Jul 2012, 21:24 
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A while ago my 34" inch Panasonic w/s CRT had the closed captions stay in a perpetual "on" mode, displaying the captions on screen. When you go to the menu to shut it off , the "captions off" tab if grayed out, not allowing you to select them. I don't know how or why this happened. At one time the tab was not grayed out and worked properly.

I called Panasonic and being waaaay out of waranty they had me try some button pressing procedures that didn't work. Then they provide an authorized repair outlet. Called the repair place and they wanted me to bring it in. If you know this CRT size, I'm not doing that right now if I don't have to. Anyone ever see this problem or have answers to solve it? Thanks.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 05 Jul 2012, 21:36 
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I don't know how helpful this is, but you could try putting the signal through a TBC to strip the captions (might be cheaper than getting the TV repaired...).
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 05 Jul 2012, 21:59 
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is there some way you can just unplug the power to reset like a computer??
OR is the button on the remote stuck and it's still giving the signal.
also what if the cable or whatever else you have hooked up is giving a signal of ON for the captions.
what if you just unplug everythign then put it back??

i would just do the power and cable, let it sit for a minute and then try it again.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 06 Jul 2012, 01:20 
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rein-o wrote:
is there some way you can just unplug the power to reset like a computer??
OR is the button on the remote stuck and it's still giving the signal.
also what if the cable or whatever else you have hooked up is giving a signal of ON for the captions.
what if you just unplug everythign then put it back??

i would just do the power and cable, let it sit for a minute and then try it again.
I tried unplugging for a reset and it didn't work. The remote is fine, no problems there. I never thought to unplug all the cables because I don't think there is any caption connection that way. I could try it though.

The main issue is the greyed out on/off setting on the display menu. I just don't understand it why that would happen.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 06 Jul 2012, 02:48 
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i'm only thinking about cable, they may be pumping a signal?
if the box is greyed out that means it's locked somehow, do you still have a manual??

or it't possible that you clicked something else that made the CC stay on, but what.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 06 Jul 2012, 15:25 
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Is there a "factory reset" option in the menu?
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 06 Jul 2012, 15:28 
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Found this forum entry on entering a Panasonic Tau service menu: http://preferredbypete.com/tvs/160-panasonic-tau.html

Maybe there's a factory reset option in there?
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 06 Jul 2012, 16:17 
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Last edited by remington on 06 Jul 2012, 17:53, edited 1 time in total. _________________
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 06 Jul 2012, 16:41 
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remington wrote:
elahrairrah wrote:
Found this forum entry on entering a Panasonic Tau service menu: http://preferredbypete.com/tvs/160-panasonic-tau.html

Maybe there's a factory reset option in there?
I have the manual but it is not a help. The web site you posted doesn't give the "service menu " code which a repair guy would have to access. This
is not related to the cable input because I don't believe that would shut down the ability to control the captions on the tv set menu. I went into "self test" mode by pressing the "action" and power button at the same time. It's supposed to give a self check and I guess it did but the problem remains. I discovered that component 1, component 2, and HDMI are greyed out and unaccessible but video 1 through 4 does not have the greyed out caption. Not that this helps me .
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 07 Jul 2012, 18:27 
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Would you believe yesterday the volume went out on broadcasts (can't control it on the display) but the volume works for video. Pulling my hair out.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 07 Jul 2012, 19:11 
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remington wrote:
Would you believe yesterday the volume went out on broadcasts (can't control it on the display) but the volume works for video. Pulling my hair out.

it has to be some signal that cable is pumping and your TV is reacting to it.

why not try removing all cable signal, put your DVD or LD into your TV with coaxal where you
have your cable TV normally.

if you still get the problems then somethign might be going bad? like a cap or something.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 07 Jul 2012, 19:16 
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I'm working on it now, I think you are onto the issue as you earlier said. Will let you know
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 07 Jul 2012, 19:31 
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I put a dvd player into component where the cable box used to be and I have volume but when I use the display menu the captions are still greyed out. I will play around some more.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 07 Jul 2012, 19:51 
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I SOLVED the captions issue (thanks to Rein-o's input). BUT with a catch. The captions don't display on screen but in the tv menu they are still greyed out. The cable box captions settings were on (even though it said off). Hit it a few times to correct. Somehow the cable box permenantly greyed the set captions out. I've never seen that. I don't care that the captions are greyed out because I DON'T PLAN ON USING THEM ON THIS SET AGAIN! Thanks.
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 Post subject: Re: Captions frozen ON Panasonic CRT- suggestions?
PostPosted: 07 Jul 2012, 22:40 
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remington wrote:
I SOLVED the captions issue (thanks to Rein-o's input). BUT with a catch. The captions don't display on screen but in the tv menu they are still greyed out. The cable box captions settings were on (even though it said off). Hit it a few times to correct. Somehow the cable box permenantly greyed the set captions out. I've never seen that. I don't care that the captions are greyed out because I DON'T PLAN ON USING THEM ON THIS SET AGAIN! Thanks.

glad i could help :think:
anyway glad you figured it out, it sounded like something that you had to keep pressing, but what.
and you found it.
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