Sorry to post another link but it also sounds very similar to a
problem I had.My problem was that the part that changed the gear mechanism from open/close to read was broken, as a result the gear was always in the open/close position and was always trying to retract the tray and never went on to read the disc.
The only way to be sure what's causing your problem is to open up the player and have a look. It was something I'd never done before but I still managed to get my broken player into a 100% working order so it's not really as daunting a task as it may seem.
Good luck!