I am a newbie so this might be an easy fix. When I insert the disk tray, the laser assembly pops up and then the laser slides towards the disk. However when it reaches relatively close to the center, it runs into a plastic arm which is labelled as "CD plate" part number VNL1576 in the manual. Here is a
link to a video of it happening, as it is kind of hard to describe else wise. Thanks for any help!