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Post subject: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 24 Sep 2020, 07:56 |
Site Admin |
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Joined: 07 Aug 2002, 23:37 Posts: 4551 Location: Tokyo Has thanked: 295 times Been thanked: 1147 times
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Hello! Was casually asking if my VSA-D8EX could still be service and also asked if they would still service the LD Players I own and there was a good surprise: LD-S9: Repair service will be finished on Sep.30, 2020HLD-X9, HLD-X0: Repair service is already finished. Might get my LD-S9 serviced before it's too late! Will go there tomorrow (it's not too far from my place) over lunch break and ask what other models they could still service. Or if there will be a way to buy the remaining spare parts. Love the illustration on Google Maps: https://goo.gl/maps/t4RcgTnpXAduHCw39Attachment:
CLD-R5.jpg [ 80.63 KiB | Viewed 2595 times ]
Julien
_________________ HARDWARE DATABASE HLD-X0/9 LD-S9 OPPO 105/205 SL-1200G LDD-1 MSC-4000 R2144 PONTUS II C45 MC257
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jakeheke
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Post subject: Re: Pioneer Japan LD Player Servicing Posted: 24 Sep 2020, 08:25 |
Advanced fan |
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Joined: 26 Jun 2019, 06:17 Posts: 576 Location: New Zealand Has thanked: 140 times Been thanked: 180 times
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Thats great New Julien! Ill cry a tear if my VSA stops working. I posted in another thread that i has asked Pioneer New Zealand if i had problems with my R7G if they could help and posted the email reply. Short answer was yes and would love to show young apprentices old tech
_________________ CLD-R7G CLD-D590 VSA-E07 AC3RF+DTS iScan DUO Processor Check out my small but loved collection here..
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laserfanhld-gb
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Post subject: Re: Pioneer Japan LD Player Servicing Posted: 24 Sep 2020, 11:06 |
Advanced fan |
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Joined: 28 Jun 2019, 18:26 Posts: 569 Location: UK Has thanked: 258 times Been thanked: 237 times
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jakeheke wrote: Thats great New Julien! Ill cry a tear if my VSA stops working. I posted in another thread that i has asked Pioneer New Zealand if i had problems with my R7G if they could help and posted the email reply. Short answer was yes and would love to show young apprentices old tech That's excellent news for LD owners in your part of the world Jake I'm imagining it would perhaps be a less positive response from Pioneer Europe these days, or has anyone ever tried contacting them recently? admin wrote: Hello! Was casually asking if my VSA-D8EX could still be service and also asked if they would still service the LD Players I own and there was a good surprise: LD-S9: Repair service will be finished on Sep.30, 2020HLD-X9, HLD-X0: Repair service is already finished. Might get my LD-S9 serviced before it's too late! Will go there tomorrow (it's not too far from my place) over lunch break and ask what other models they could still service. Or if there will be a way to buy the remaining spare parts. Love the illustration on Google Maps: https://goo.gl/maps/t4RcgTnpXAduHCw39Julien It will be really interesting to learn if this is the absolute end of all LD servicing and if it were me I'd without doubt deliver my S9 to them pronto! I wonder if they will still support the DVL-919 for a little while longer yet? I keenly await to hear your findings Julien!
_________________ Pioneer HLD-X9/CLD-925/CLD-2950 OPPO BDP-105D EU ARCAM AVR-600 JVC DLA-X7000BE Lumagen Radiance 2144
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admin
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Post subject: Re: Pioneer Japan LD Player Servicing Posted: 25 Sep 2020, 03:36 |
Site Admin |
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Joined: 07 Aug 2002, 23:37 Posts: 4551 Location: Tokyo Has thanked: 295 times Been thanked: 1147 times
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laserfanhld-gb wrote: It will be really interesting to learn if this is the absolute end of all LD servicing and if it were me I'd without doubt deliver my S9 to them pronto! Haven't been to the shop yes but the online customer support got me a few answers: - When you bring in your product, be sure to bring it in by September 30.
- The Tokyo Service Station can only provide service in Japanese.
- The cleaning is requested, but there is a possibility that it may not be possible to repair it if it is malfunctioning. (Also, even in that case, there will be an inspection fee.)
- After the repair is finished, please come to pick it up at Tokyo Service Station because there is a high possibility that we will not be able to repair your LD-S9 if it is damaged during transportation.
- Even if it breaks down soon after cleaning, it may not be able to be repaired (basically, not after 9/30).
- The repair service of all LD players will be finished as of 9/30/2020.
That's it, Pioneer is out of their contractual 10-year servicing obligation I suppose? Julien
_________________ HARDWARE DATABASE HLD-X0/9 LD-S9 OPPO 105/205 SL-1200G LDD-1 MSC-4000 R2144 PONTUS II C45 MC257
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admin
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 25 Sep 2020, 08:39 |
Site Admin |
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Joined: 07 Aug 2002, 23:37 Posts: 4551 Location: Tokyo Has thanked: 295 times Been thanked: 1147 times
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Just back from the Service Center where they probably still didn't fully comprehend this over excited gaijin (me) showing up with a mint LD-S9 for servicing and inquiring about a lot of things! The person before me left a CLD-R5 for servicing as well. Attachment:
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File comment: Service Desk entrance
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But the bad news (for now) are: Quote: 1/ Do you still have spare parts available to buy? => We do not sell internal repair parts.
2/ What will happen to the parts/stock after 2020/9/30? => It will be discarded.
3/ Do you still have the User/Service manuals available? => We do not sell service manuals. I'm not giving up. I'll make a serious business offer to purchase the remaining parts inventory in bulk. For this I need the service desk/center to escalate higher in the hierarchy. I gave them my LDDb business card if it can help I can be reaaaaaaallllly annoying until they give up Julien
_________________ HARDWARE DATABASE HLD-X0/9 LD-S9 OPPO 105/205 SL-1200G LDD-1 MSC-4000 R2144 PONTUS II C45 MC257
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teddanson
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 25 Sep 2020, 09:19 |
Absolute fan |
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Joined: 16 Nov 2018, 14:21 Posts: 1570 Location: New Delaware Has thanked: 448 times Been thanked: 496 times
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admin wrote: I'm not giving up. I'll make a serious business offer to purchase the remaining parts inventory in bulk. I'd be happy to throw in a few Yen if it helps. I would like to think others would be keen to help too. Think along the lines of the guy who bought up all the deLorean blueprints, inventory and factory casts from Belfast. He can now make 100% accurate parts for deLorean's forever. I think they are even looking to start building new DMC-12's again soon. If you were successful in purchasing the remaining inventory it might be a good idea to scan the parts so that reproductions could be 3D printed or cast if possible. An expensive venture in both time and money, but surely worth it? Best of luck.
_________________ Blog: The Coterie / L'boxd: Diary Pioneer CLD-R7G, CLD-D925 | Yamaha APD-2 | DVDO Edge, VP50 Pro
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laserfanhld-gb
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 25 Sep 2020, 09:53 |
Advanced fan |
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Joined: 28 Jun 2019, 18:26 Posts: 569 Location: UK Has thanked: 258 times Been thanked: 237 times
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I'm with Ted on this, so perhaps a bit of a rally call to the membership if Julien can work out some sort of deal? Good luck Julien!
_________________ Pioneer HLD-X9/CLD-925/CLD-2950 OPPO BDP-105D EU ARCAM AVR-600 JVC DLA-X7000BE Lumagen Radiance 2144
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je280
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 25 Sep 2020, 12:53 |
Hardcore fan |
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Joined: 13 Sep 2012, 23:14 Posts: 1199 Location: United Kingdom Has thanked: 265 times Been thanked: 259 times
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admin wrote: I can be reaaaaaaallllly annoying until they give up Julien Go for it Julien & best of luck
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rein-o
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 25 Sep 2020, 23:27 |
Jedi Master |
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Joined: 03 May 2004, 19:05 Posts: 8108 Location: Dullaware Has thanked: 1221 times Been thanked: 846 times
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jd213 wrote: Damn, I had already inquired about getting my X9 serviced earlier this year, and was told that they no longer service them because they no longer have the parts, so I had assumed the same applied to other models.
Would've picked up the partially-working CLD-R5 I saw a month ago and had it repaired if I had known, but pretty sure it's gone now. The other guy got it and was walking out with it repaired when Julien saw it.
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admin
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 28 Sep 2020, 13:45 |
Site Admin |
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Joined: 07 Aug 2002, 23:37 Posts: 4551 Location: Tokyo Has thanked: 295 times Been thanked: 1147 times
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admin wrote: I can be reaaaaaaallllly annoying until they give up This is the most recent Email I sent to Pioneer Japan: Quote: Good evening, Here are a few more elements to explain why I am very serious about buying the remaining LaserDisc inventory/parts. Of course, PIONEER JAPAN would be credited and properly thanked for extending this goodwill gesture to the LDs fans around the world still collecting players and discs. Over the years, I personally acquired: CLD-D925 => my father was working with Pioneer France/Clarion in the 90's CLD-R5 LD-S9 RFD-1 HLD-X9 LG-1 HLD-X0 In the past 20 years, I built a central website for all things LaserDiscs to keep the information and people connected. As of today: Users = 7,917 persons Collection = 837,627 Laserdiscs The FORUM allows for discussions: Total posts = 104,159 Total topics = 8,014 Total members = 4433 They are overwhelmingly (83%) owning Pioneer LD Players: What brand is your main LD Player?Pioneer 83% 83% [ 410 ] Panasonic 8% 8% [ 37 ] Sony 3% 3% [ 15 ] McIntosh 2% 2% [ 8 ] Marantz 2% 2% [ 8 ] Yamaha 1% 1% [ 5 ] Philips 1% 1% [ 4 ] Toshiba 0% 0% [ 2 ] Mitsubishi 0% 0% [ 1 ] NEC 0% 0% [ 1 ] Hitachi 0% 0% [ 1 ] Theta 0% 0% [ 1 ] Samsung 0% 0% [ 0 ] Kenwood 0% 0% [ 0 ] Technics 0% 0% [ 0 ] Because the hardware devices are getting old now (some are more than 40 years old), we are trying to keep all the information/knowledge we can about LD Players. Laserdisc Players (and related hardware equipments) » Technical questions, Repair, Troubleshooting, AdvicesPioneer LD-* Players Questions related to the Pioneer line of LASERDISC ONLY players (LD-S1, LD-S9, etc.) Pioneer CLD-* Players Questions related to the Pioneer line of CD/LD players (CLD-95, CLD-A100, CLD-D925, CLD-R5, CLD-310, CLD-V2800, etc.) Pioneer HLD-* Hi-Vision Players Questions related to the Pioneer line of Hi-Vision players (HLD-1000, HLD-X0, HLD-X9, etc.) Pioneer DVL-* Combi Players Questions related to the Pioneer line of CD/LD players (DVL-9, DVL-909, DVL-919, DVL-H9, etc.) We collect User Manuals, Service Manuals, Remote Controls compatibility list, Repairs, Hacks, AC3RF modifications, MUSE information, Catalogs, Magazines, etc. It is becoming harder and harder to find official Pioneer (Japan) spare parts, documentation, information. For safety, some years ago,I purchased a set of Pioneer Reference Disc (2001) [GGV1069], M-Holders (VNL1700, VNL1603), rubber mats, belts, etc. Based on these elements, I would really beg you to reconsider NOT discarding all the remaining parts/inventory after 2020/9/30 and allow me to acquire them as a bulk purchase. They will become quite useful for all the people around the world still maintaining and repairing their LD Players (a lot are Japanese models). Please forward this business offer to the relevant person inside Pioneer/Onkyo Japan and/or the Service Centers around Japan for consideration. I hope you will kindly reconsider not throwing away a big piece of LaserDisc history. Best Regards, Julien WILK LaserDisc Database (LDDb.com) If you could help me (politely) push as well, the contact page is here: https://form.jpn.pioneer/ja/support/contact/e/jpn_product/ (link removed) To be helpful, you could tell your name, where you live, list all the Japanese Pioneer LD Players you own and explain that you are supporting my effort to continue supporting LD Hardware after September 30th, 2020 if they let us acquire the remaining inventory parts. Julien
_________________ HARDWARE DATABASE HLD-X0/9 LD-S9 OPPO 105/205 SL-1200G LDD-1 MSC-4000 R2144 PONTUS II C45 MC257
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je280
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Post subject: Re: Pioneer Japan LD Player Servicing ending 2020/09/30 Posted: 28 Sep 2020, 14:52 |
Hardcore fan |
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Joined: 13 Sep 2012, 23:14 Posts: 1199 Location: United Kingdom Has thanked: 265 times Been thanked: 259 times
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Will do & can as many users here do so also please. The very best of luck with this Julien & I hope this works out.
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